Return Policy

Return / Cancellation Policy

At Enfance (Enterprising name Teesha Creation), we want you to be completely satisfied with your purchase. If you have any questions or concerns about your order, please don't hesitate to contact us. Below you'll find our return and cancellation policy to guide you through the process.

Returns

We accept returns within 7 days of the delivery date for items that are unworn, unwashed, and in their original condition with tags attached. To initiate a return or exchange, please follow these steps:

  1. Log in to your account
  2. Go to Return & exchange page
  3. Pack the item(s) securely in the original packaging Self-Shipping or Pickup.
  4. Include the original packing slip. 
  5. If you have any issue in the process contact our customer service team at support@enfance.in to request a return authorization.

Once we receive your return and verify that the item(s) meet our return criteria, we will issue a refund to the original form of payment within 10 To 12 days. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request; however, if your order has already been processed and shipped, we may not be able to cancel it. In such cases, you can follow our return process once you receive the order.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or style, please follow our return process to send back the item(s) you wish to exchange. After our team will check and after approved by QC team your exchange will process.

Refund rules

  1. Shipping Charges & COD Charges are one-time costs and therefore are non-refundable.
  2. In case a return for prepaid order refund will add back to source.
  3. In case of return for COD. we will ask you for bank details after the QC check
  4. Exchange for price difference products will be exchanged after clearing the pending payment.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and ensure your complete satisfaction.

Contact Us

If you have any questions or need assistance with a return or cancellation, please don't hesitate to contact our customer service team at support@enfance.in or +91 8850332948

Thank you for shopping with Enfance! We appreciate your support and look forward to serving you again soon.

Enfance 

Building No E2B, Shop No.101,102 & 103, Asmeeta Texpa Garments And Apparel Park, Kalyan Bhiwandi IND. Area, Bhiwandi, Thane, Maharashtra, 421311.