FAQ's

Welcome to the Enfance FAQ page! Below, you'll find answers to some of the most commonly asked questions about our products, orders, and policies. If you don't find the information you're looking for, please don't hesitate to contact us directly.

1. What sizes do you offer?

We offer a wide range of sizes to fit children of all ages, from newborns to teens. Our size chart can be found on each product page to help you find the perfect fit for your child.

2. How do I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. When you're ready to checkout, follow the prompts to enter your shipping and payment information.

3. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to monitor the status of your delivery.

4. What is your return policy?

We accept returns within [number of days] days of the delivery date for items that are unworn, unwashed, and in their original condition with tags attached. For more information, please refer to our Return Policy.

5. Do you ship internationally?

Yes, we ship internationally. Please refer to our Shipping Policy for information on shipping rates, delivery estimates, and shipping restrictions.

6. How can I contact customer service?

You can contact our customer service team by email at [your contact email] or by phone at [your contact phone number]. Our team is available [number of days] days a week to assist you with any questions or concerns you may have.

7. Do you have festival offers?

Yes, we sometimes offer it at festivals. You can be purchased on our website by using coupon code.

8. How can I stay up-to-date on new arrivals and promotions?

To stay up-to-date on new arrivals, promotions, and exclusive offers, sign up for our newsletter at the bottom of our website.

9. Do you offer wholesale pricing for retailers?

Yes, we offer wholesale pricing for retailers. For more information, please contact our wholesale department.

10. Do you have a physical store location?

At this time, we are an online-only retailer. We do not have a physical store location.

11. Where are you based from?

We are from Bhiwandi Thane - 421311, India.